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MDSL Blog

Stay up-to-date with MDSL's latest blog, events, and press announcements.

The UCaaS Enterprise Spend Black Hole

Many enterprises are struggling to understand where they are spending their SaaS dollars from Cloud Communications (UCaaS) solutions such as Zoom, Teams, RingCentral, and Webex to Enterprise SaaS solutions such as Office 365. The result is a potentially large spend black hole that will continue to snowball over time without unified visibility across all of these UCaaS solutions. In light...

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Importance of In-Region Delivery Support

"Chief among our gains must be reckoned this possibility of choice, the recognition of many possible ways of life, where other civilizations give a satisfactory outlet to only one temperamental type, be he mystic or soldier, businessman or artist, a civilization in which there are many standards offers a possibility of satisfactory adjustment to individuals of many different temperamenta...

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Doing More with Less in Financial Services

As in almost all businesses, the rule for financial services firms, including banks, insurance, and other financial products, is to do more with less, mainly less personnel. Automate and Integrate Also, as in almost all businesses, the key strategy being engaged is “digital transformation.” The challenge is to identify processes that can be shifted from human operators and instead be aut...

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The Next Evolution of Service for Technology Organizations: An Interview with the New Calero-MDSL EVP of Operations, Patrick Mulvehill

Summary: Patrick Mulvehill joins Calero-MDSL in January 2021 as EVP, Operations Patrick brings 20 years of leadership across operations, technology, and business process improvement His leadership style focuses on continuous improvement and development of people Cross functional leadership collaboration drives his strategic planning Patrick Mulvehill knows his way around technology. Afte...

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Healthcare Information Technology: Digital Transformation Becomes Vital

“Rush” is responsible for creating more errors, more waste, and more frustration than most anything else. And much of what happens in a busy healthcare environment is done “stat”, in a rush. This is not to say that healthcare providers are irresponsible. In fact, it is their attention to providing the utmost quality of healthcare to their patients that distracts them, appropriately, from...

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