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MDSL Blog

Stay up-to-date with MDSL's latest blog, events, and press announcements.

Importance of In-Region Delivery Support

"Chief among our gains must be reckoned this possibility of choice, the recognition of many possible ways of life, where other civilizations give a satisfactory outlet to only one temperamental type, be he mystic or soldier, businessman or artist, a civilization in which there are many standards offers a possibility of satisfactory adjustment to individuals of many different temperamenta...

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Doing More with Less in Financial Services

As in almost all businesses, the rule for financial services firms, including banks, insurance, and other financial products, is to do more with less, mainly less personnel. Automate and Integrate Also, as in almost all businesses, the key strategy being engaged is “digital transformation.” The challenge is to identify processes that can be shifted from human operators and instead be aut...

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The Next Evolution of Service for Technology Organizations: An Interview with the New Calero-MDSL EVP of Operations, Patrick Mulvehill

Summary: Patrick Mulvehill joins Calero-MDSL in January 2021 as EVP, Operations Patrick brings 20 years of leadership across operations, technology, and business process improvement His leadership style focuses on continuous improvement and development of people Cross functional leadership collaboration drives his strategic planning Patrick Mulvehill knows his way around technology. Afte...

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Healthcare Information Technology: Digital Transformation Becomes Vital

“Rush” is responsible for creating more errors, more waste, and more frustration than most anything else. And much of what happens in a busy healthcare environment is done “stat”, in a rush. This is not to say that healthcare providers are irresponsible. In fact, it is their attention to providing the utmost quality of healthcare to their patients that distracts them, appropriately, from...

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2021 and the Rise of UCaaS

Remote work and digital communications took center stage in 2020. As we start the new year on a more hopeful path, businesses must now focus on managing spend and consumption of the Unified Communications as a Service (UCaaS) platforms such as Zoom and Microsoft Teams they added to support remote collaboration. No matter where your organization was on its digital transformation journey, ...

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